Question 1

What comes in each monthly envelope?

Accepted Answer

A fresh print of our original artwork, a scripture verse, and a small surprise chosen with care—such as a sticker, tip-in, or Bible guide.

Question 2

When will my first envelope ship?

Accepted Answer

We pack and send each monthly batch on the 1st. Join by the 25th and your first envelope will be included in the next mailing.

Question 3

What does the $12 monthly price include?

Accepted Answer

Your monthly envelope and free U.S. shipping are both included for $12 a month, with no hidden subscription fees.

Question 4

Can I pause or cancel?

Accepted Answer

Yes. You can pause or cancel anytime from your account—no phone call, no fuss, and no guilt.

Question 5

How does billing work?

Accepted Answer

You’re billed $12 monthly on the day you subscribe. One flat price — no hidden fees, taxes included where applicable.

Question 6

Can I cancel or pause anytime?

Accepted Answer

Absolutely. You can pause or cancel from your account with two clicks — no phone calls, no guilt.

Question 7

When will my first piece ship?

Accepted Answer

We print and pack in batches, shipping on the 1st of every month. Subscribe before the 25th to receive that month’s piece.

Question 8

Can I return or refund a digital download?

Accepted Answer

Digital products — printables, prayer kits, stickers, journals and tip-ins — are delivered instantly, so they are final sale and not eligible for return or refund. If a file won’t download or open, email ellyn@thestrokesofgrace.com within 14 days and we’ll re-send your link or replace the file. Physical items can be returned unused within 14 days of delivery.

Question 9

Do you ship outside the U.S.?

Accepted Answer

Yes — we ship to Canada and most of Europe. Additional shipping is calculated at checkout.

Question 10

Is every piece original art?

Accepted Answer

Yes. Every design starts as an original painting — watercolor, acrylic, portraits — by the two of us at our kitchen table. We also create digital products like stickers, journals, tip-ins, and Bible guides from the same artwork. We then print and pack each piece so more homes can receive it without exhausting ours.

Question 11

How long does shipping take?

Accepted Answer

Most orders ship within 1–2 business days after we print and pack them. Standard delivery is 3–7 business days total, and Express is 1–3 business days. Larger handmade items, like A5 binders and ribbon-accented totes, can take a little longer to finish — your checkout will show the exact estimate before you pay.

Question 12

How much is shipping?

Accepted Answer

We charge one flat shipping rate per order, not per item. Standard U.S. shipping is $6.99; Express is $14.99. The $12/month Seed Subscription includes free U.S. shipping, and digital products are delivered instantly with no shipping cost.

Question 13

What if I need to change my shipping address?

Accepted Answer

You can change it yourself. Open your order from the confirmation email (or My Orders), and while the order still says “Processing” you'll see an Update shipping address form. Save it and we'll ship to the new address — you and Ellyn both get an email confirming the change. Once the order ships, the address locks; email ellyn@thestrokesofgrace.com and we'll help you work with the carrier.

Question 14

Do you ship internationally?

Accepted Answer

Yes — we ship to Canada and most of Europe. International rates are calculated at checkout based on your location.

Question 15

Why does my delivery estimate change depending on the product?

Accepted Answer

Some pieces are printed and packed quickly; others, like larger binders and ribbon totes, are finished by hand and need extra handling time. The checkout estimate reflects the specific items in your cart so you know exactly when to expect them.

Question 16

My package arrived damaged. What do I do?

Accepted Answer

Email ellyn@thestrokesofgrace.com within 14 days of delivery with your order ID and photos of the item and the outer packaging. We'll send a free replacement of the same design and size when it's still in stock, or refund you in full if it isn't. Please keep the packaging until we've sorted it out — carriers sometimes ask for it.

Question 17

Tracking says delivered, but I never got my package.

Accepted Answer

First, check with your household and neighbors and look around porches and mailboxes — carriers often scan a parcel a day before it lands. If it still hasn't shown up 3 business days after the delivered scan, email us your order ID and we'll open a carrier trace. If the trace comes back lost, we reship at our cost or refund you, your choice.

Question 18

My tracking hasn't moved in days.

Accepted Answer

A parcel is considered lost in transit when there's been no scan for 7 business days domestically (21 for international). Email us your order ID at that point and we'll file the claim for you — you never have to deal with the carrier yourself.

Question 19

Something is missing from my order.

Accepted Answer

Handmade orders sometimes ship in more than one box, so check your shipping email for a second tracking link first. If it's genuinely missing, email us within 14 days with your order ID and a photo of everything that arrived, and we'll ship the missing item right away at no cost.

Question 20

I received the wrong color or size.

Accepted Answer

That's on us — email ellyn@thestrokesofgrace.com with your order ID and a photo. We'll send the correct item with a prepaid return label for the wrong one, no need to pay for anything twice.

Question 21

How fast will I hear back?

Accepted Answer

We're a family of 6 running this together, so we answer every email within 1–2 business days. Include your order ID and photos in the first message and we can usually resolve it in a single reply.

Frequently asked questions